Do I need to open an account or pre-register?

No. All you need to do is dial our landline access number starting with 020 number and PRESS 1 to top-up by £5. Alternatively, you can send a text message starting with the keyword (4-9 characters keyword which you can find in our adverts in newspapers, radio etc) to 81616. You will then receive a text message from us confirming that your mobile phone has been charged with £5, and your DialHome T-Talk account has been credited with £5.

I now have my DialHome T-Talk credit. How do I dial an international number?

First dial your access number which you received in the confirmation text message, for example 0208 497 3444, followed by your destination number. Please wait to be connected or press #.

I now have my DialHome T-Talk credit. How do I dial an international number?

First dial your access number which you received in the confirmation text message, for example 0208 497 3444, followed by your destination number. Please wait to be connected or press #.

How much will a call cost to 0208 497 3444?

The cost of a call to the landline access number will be charged at your mobile's standard rate to a landline or may be used as part of your monthly inclusive minutes.

Why do I need to press the # button?

Dialling # after the international number lets our system know that you have finished dialling, and will increase the speed of connection. If you forget to press # you will still be connected. Do not press the green button (or the dial button on your keypad) after dialling your international number.

Are the rates the same at any time of the day?

Yes, DialHome T-Talk cheap international call prices are the same at any time and on any network.

Is there a daily charge, expiry date or connection fee?

There are no daily charges or expiry date on DialHome T-Talk. There is a one off connection fee of 0.5p to 15p, depending on destination.

Can I call mobile phones in another country?

Yes. You can use your DialHome T-Talk account to make cheap international call to landlines and mobiles in any country in the world. Just dial your access number followed by your full international destination number. Please check rates on our website.

I am having problems dialing certain destination numbers. Who should I contact?

Please call our customer services on 084 4545 3555 Monday - Friday from 9.30 am to 5.30 pm.

I have been charged the full international rate on my bill instead of the low cost DialHome rate. What should I do?

There can only be one reason for this. If you have been charged the full international rate, and your cheap international call shows on your bill, you did not dial the DialHome rate access number before your destination number. We cannot charge your mobile without you being connected via our system

What is automatic top-up?

DialHome T-Talk automatic top-up is an option that allows you to update your account credit automatically when your credit runs low. You will hear a warning message 30 seconds before the automatic top-up takes place. You can either hang up and top-up your account manually or continue talking on the phone. To top-up manually, you can either PRESS 1 when dialing our access number or send a text message with the keyword to 81616. If you choose to stay on the line when your credit is low, your mobile will be automatically charged £5. At the same time your DialHome T-Talk account will be credited with £5. You will also receive a text message confirming that your mobile has been charged and your account credited with £5.

I have not received a confirmation message. Was my mobile charged?

No. The confirmation message is proof that you have been charged. If you have not received this message we were not able to charge you. This could mean that you do not have sufficient credit on your mobile or there are network delays. If you have any questions please call our customer services on 0844 545 3555 Monday - Friday from 9.30 am to 5.30 pm.

I have PRESS 1 many times or sent lots of messages to 81616 to top-up my account but none of them work. What should I do?

If you are sending a text, please check that you sent the correct keyword to the correct number. You should also make sure that your mobile phone SMS inbox has not exceeded its limit. Otherwise, try switching off and then switching on your handset and send the message again. You should also avoid pressing 1 too many times as it may confuse the system. If you are a pay as you go user you need to have a minimum of £5.20 on your account. If all of these failed, you should contact your mobile network operator as your phone may be locked from access to Premium Rate SMS. If you have any questions please call our customer services on 0844 545 3555 Monday - Friday from 9.30 am to 5.30 pm.

I have PRESS 1 many times or sent lots of messages but I would like to be charged only once.

Please do not PRESS 1 more than once or send more than one text message every three hours. Top-up request and text messages older than 4 hours will not be charged. Your mobile can be charged only twice per day.

I blocked my account by sending STOP. What should I do now?

If you send a text message with the keyword STOP to 81616, you are placed on a black list. You will not be able to automatically top-up your cheap international call account or receive any updates/messages from us but you can use all of your remaining credit. To gain access to our automatic top-up services and to receive updates from us, text START to 81616. To top-up your cheap international call account manually, PRESS 1 when dialing our access number or send a text request to us with keyword to 81616. You will receive a confirmation message of your request to top-up.

I have stopped my automatic top-up by sending AUTOOFF to 81616. I would like to activate this option again. What should I do?

You can activate automatic top-up by texting AUTOON to 81616. You can deactivate automatic top-up later on by texting AUTOOFF to 81616.